The Buy Motives Sales Personnel Need To Understand To Increase Sale Volumes

By Leslie Ball


In order to purchase a given item, a person is influenced by a combination of facts and the emotional states that generates the feeling of making the purchase and deciding to purchase one item as opposed to the other. The marketing team of a given business organization has the responsibility to take into account the key buy motives and use them strategically to enhance their sales within a target consumer group.

As a salesperson, it is imperative to comprehend that the buyer is not going to purchase the item as a consequence of your persuasion, however because of your capacity to arouse the right motives in them. To succeed in this, you require a profound comprehension of the impulses, the emotions, musings, and the feelings that decides the choice to buy.

The consumer purchase motives can be categorized into product buying decisions and the patronage buying decisions. Under product category, there are emotional decisions and the rational decisions. The patronage decisions are also further subdivided into emotional and rational.

The customer is prompted to buy one product as opposed to the other by the product buying motives. In most cases, these are physical factors such as appearance (color, size, texture, package, dimension, and shape), weight, price, and the physiological attributes such as its role in enhancing the social well-being.

The emotional product buy motivations include pride and prestige, imitation and emulation, affection, desire for comfort, sexual attraction (desire to be attractive to members of opposite sex), ambition, distinctiveness, pleasure, thirst, hunger, and habit among others.

The rational product buying motivations on the other hands refers to decisions to purchase a product affect careful consideration. It involves logic and conscious consideration in purchasing decisions. The examples include the security or safety considerations, economic and financial decisions, low prices, suitability, versatility and utility, product durability, and product convenience among others.

The other classification is the patronage motives that mainly focus on the shop or the seller from where the customer chooses to purchase. It seeks to explain why the buyer patronizes one seller and not the other seller. This is also further subdivided into emotional patronage and the rational patronage.

In the emotional classification, the factors that make the buyer purchase the products from a particular shop without reasoning or applying his mind are discussed. These could be the shop appearance, the manner in which goods are displayed in the shop, reference by others, prestige, imitation, and habit among others.

In the same manner, the rational patronage describes the motivations that arise from careful considerations and reasoning but not emotional influence. The buyer prioritizes factors that have major impacts like low price seller, the convenience, the credit facilities offered, the reputation, product category, and efficiency.

As a leader or a member of sales team, it is important to understand and use the classifications of the buying motivations to your advantage. The success of your team depends on how well you understand the consumers and be able to appeal to them. You have to appeal to appeal their motives in order to win more sales.




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